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Terms & Conditions of Use

MedGrid, LLC · Updated June 10, 2026

On this page

    Last Updated: June 10, 2026

    Welcome to MedGrid.com. MedGrid, LLC and/or its affiliates (“Company,” “we,” or “us”) provide website features, products, and services to you when you visit or shop at MedGrid.com, use our products or services, use our applications for mobile, or use software provided by us in connection with any of the foregoing (collectively, the “Services”). The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, “Terms of Use”), govern your access to and use of the Services, whether as a guest or a registered user. By using the Services, you accept and agree to be bound by these Terms of Use and any other policies or agreements referenced herein. If you do not agree to these Terms of Use, you must not access or use the Services.

    Please read these Terms of Use carefully before you start to use the Services.

    The Services are offered and available to users who are 18 years of age or older. By using the Services, you represent and warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet these requirements, you must not access or use the Services. Certain products available through the Services may be subject to additional age, licensing, or regulatory requirements, and you are solely responsible for ensuring that you comply with all applicable laws before purchasing or using any such products.

    CHANGES TO THE TERMS OF USE

    We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Services thereafter. However, any changes to the dispute resolution provisions set out in the Disputes, Arbitration, and Applicable Law sections will not apply to any disputes for which the parties have actual notice on or before the date the change is posted on the website. Your continued use of the Services following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.

    PRIVACY

    This section describes how the Company collects, uses, and shares your personal information when you use the Services. By using the Services, you consent to the collection and use of your information as described in this section. If you have any questions about our privacy practices, please contact us at privacy@medgrid.com. For California residents, the Company's collection, use, and disclosure of medical information is also governed by the California Confidentiality of Medical Information Act (Cal. Civ. Code Sections 56 to 56.37). For Washington residents, the Company's handling of consumer health data is governed by the My Health My Data Act (RCW 19.373), and to the extent the Company collects consumer health data from Washington residents that is not regulated by HIPAA, that data is subject to the Company's separate Consumer Health Data Privacy Policy.

    Personal Information We Collect

    We collect personal information in order to provide and continually improve the Services. The types of personal information we collect include:

    (a) Information You Provide to Us. We receive and store information you provide in connection with the Services, including when you create an account, place an order, communicate with us, post reviews or other content, or otherwise interact with the Services. This information may include your name, address, phone number, e-mail address, payment information, date of birth, and any other information you choose to provide. You can choose not to provide certain information, but then you may not be able to take advantage of certain features of the Services.

    (b) Automatic Information. We automatically collect and store certain information about your use of the Services, including your IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, links clicked, and the date and time of your visits. Like many websites, we use “cookies” and other unique identifiers to collect this information.

    (c) Information from Other Sources. We may receive information about you from other sources, such as updated delivery and address information from our shipping carriers, payment confirmation from payment processors, or information from third-party service providers that assist us in operating the Services. We use this information to correct our records and to facilitate your future transactions.

    How We Use Your Personal Information

    We use your personal information to operate, provide, and improve the Services. These purposes include: (a) processing and fulfilling orders, delivering products, processing payments, and communicating with you about your orders and account; (b) providing, troubleshooting, and improving the Services, including analyzing performance and fixing errors; (c) personalizing your experience and recommending products and services that may be of interest to you; (d) communicating with you regarding the Services, including by e-mail, text message, or other channels, about orders, products, promotions, and updates to these Terms of Use; (e) preventing and detecting fraud, abuse, and unauthorized activity in order to protect the security of our customers, the Company, and others; (f) complying with applicable legal obligations, including responding to lawful requests from governmental authorities; and (g) enforcing these Terms of Use and protecting the rights, property, or safety of the Company, our users, or others.

    Cookies and Other Identifiers

    To enable our systems to recognize your browser or device and to provide and improve the Services, we use cookies and other identifiers. Cookies are small data files stored on your device that help us improve the Services and your experience, understand which areas and features of the Services are popular, and count visits. Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject cookies, but doing so may affect the availability and functionality of the Services.

    Sharing of Personal Information

    We are not in the business of selling our customers’ personal information to others. We share customers’ personal information only as described below:

    (a) Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf, such as fulfilling orders, delivering packages, processing payments, analyzing data, providing marketing assistance, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes.

    (b) Business Transfers: In the event the Company or substantially all of its assets are acquired, merged, or reorganized, customer information will be one of the transferred assets, but will remain subject to the commitments made in these Terms of Use unless the customer consents otherwise.

    (c) Protection of the Company and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply these Terms of Use and other agreements; or protect the rights, property, or safety of the Company, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

    (d) With Your Consent: Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

    Data Security

    We design our systems with your security and privacy in mind. We work to protect the security of your personal information during transmission by using encryption protocols and software. We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customer personal information. We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling payment card data. Our security procedures mean that we may ask to verify your identity before we disclose personal information to you. It is important for you to protect against unauthorized access to your password and to your computers and devices. Be sure to sign off when finished using a shared computer.

    Advertising

    The Services may include third-party advertising and links to other websites and applications. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services. We may provide advertising partners with non-personally-identifying information, such as advertising identifiers, to serve you with more relevant advertisements and to measure their effectiveness. We do not share your name or other information that directly identifies you for advertising purposes. You may opt out of personalized advertising by adjusting your browser settings or by visiting applicable opt-out tools provided by industry self-regulatory organizations.

    Your Choices and Rights

    You can access, update, or correct certain information in your account settings at any time. If you do not want to receive promotional e-mail or other communications from us, you may adjust your communication preferences in your account settings or by following the unsubscribe instructions in any promotional communication. You can typically set your browser to remove or reject cookies as described above. To the extent required by applicable law, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other applicable state or international data privacy laws, you may have the right to request access to, correction of, or deletion of your personal information. To exercise any such rights, please contact us at privacy@medgrid.com. Depending on your data choices, certain Services may be limited or unavailable.

    Children’s Privacy

    The Services are not intended for children under the age of 18, and we do not knowingly collect personal information from children under the age of 13 without the consent of the child’s parent or guardian. If we learn that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information as promptly as possible. If you believe that a child under 13 may have provided us with personal information, please contact us at info@medgrid.com.

    Changes to This Privacy Section

    Our business changes constantly, and this Privacy section may change as well. You should check the Services frequently to see recent changes. Unless stated otherwise, the current version of this Privacy section applies to all personal information that we have about you and your account. We will never materially change our privacy practices to make them less protective of personal information collected in the past without the consent of affected customers.

    ELECTRONIC COMMUNICATIONS

    When you use the Services, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on our website or through the Services. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

    COPYRIGHT

    All content included in or made available through the Services, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of the Company or its content suppliers and protected by United States and international copyright laws. The compilation of all content included in or made available through the Services is the exclusive property of the Company and protected by U.S. and international copyright laws.

    TRADEMARKS

    The Company name, the Company logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through the Services are trademarks or trade dress of the Company in the U.S. and other countries. The Company’s trademarks and trade dress may not be used in connection with any product or service that is not the Company’s or in any manner that is likely to cause confusion among customers. All other trademarks not owned by the Company that appear in the Services are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by the Company.

    LICENSE AND ACCESS

    Subject to your compliance with these Terms of Use and your payment of any applicable fees, the Company or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of the Services. This license does not include any resale or commercial use of the Services or their contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Services or their contents; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools. You may not use the Services to infringe, misappropriate, or violate intellectual property or other legal rights. All rights not expressly granted to you in these Terms of Use are reserved and retained by the Company or its licensors, suppliers, publishers, rightsholders, or other content providers. No part of the Services or their contents may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of the Company. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Company without express written consent. You may not use any meta tags or any other "hidden text" utilizing the Company’s name or trademarks without the express written consent of the Company. You may not misuse the Services. You may use the Services only as permitted by law. The licenses granted by the Company terminate if you do not comply with these Terms of Use.

    PROHIBITED USES

    You may use the Services only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Services:

    (a) In any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the U.S. or other countries, or any laws or regulations applicable to the sale, distribution, or use of pharmaceutical, medical, or health-related products).

    (b) For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise.

    (c) To misrepresent the efficacy, safety, indications, or regulatory status of any product available through the Services, or to promote off-label uses of any product in a manner inconsistent with applicable law.

    (d) To resell, redistribute, or otherwise transfer any products purchased through the Services to any third party without the prior written consent of the Company, or in violation of any applicable law or regulation.

    (e) To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation.

    (f) To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity.

    (g) To use the Services in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the Services.

    (h) To use any robot, agent, spider, or other automatic device, process, or means to access the Services for any purpose, including monitoring or copying any of the material on the Services, without our prior written consent.

    (i) To introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.

    (j) To attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Services, the server on which the Services are stored, or any server, computer, or database connected to the Services.

    (k) To attack the Services via a denial-of-service attack or a distributed denial-of-service attack.

    YOUR ACCOUNT

    You may need an account to use certain Services, and you may be required to be logged in to the account and have a valid payment method associated with it. If there is a problem charging your selected payment method, we may charge any other valid payment method associated with your account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password. You agree not to provide any other person with access to the Services or portions thereof using your username, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. Certain products available through the Services may require that purchasers meet minimum age requirements or hold applicable licenses or permits; you are solely responsible for ensuring compliance with such requirements. The Company reserves the right to refuse service, terminate accounts, terminate your rights to use the Services, remove or edit content, or cancel orders in its sole discretion.

    REVIEWS, COMMENTS, AND OTHER CONTENT

    You may post reviews, comments, and other content and submit suggestions, ideas, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of "spam" or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. Content that makes unsubstantiated health claims, promotes off-label product uses, or misrepresents the regulatory status of any product is strictly prohibited. The Company reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

    If you do post content or submit material, and unless we indicate otherwise, you grant the Company a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant the Company and its sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity; and that you will indemnify the Company for all claims resulting from content you supply. The Company has the right but not the obligation to monitor and edit or remove any activity or content. The Company takes no responsibility and assumes no liability for any content posted by you or any third party.

    MONITORING AND ENFORCEMENT

    We have the right, but not the obligation, to: (a) take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Services; and (b) terminate or suspend your access to all or part of the Services for any or no reason, including without limitation, any violation of these Terms of Use. TO THE EXTENT PERMITTED BY LAW, YOU WAIVE AND HOLD HARMLESS THE COMPANY AND ITS AFFILIATES, LICENSEES, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.

    INTELLECTUAL PROPERTY COMPLAINTS

    The Company respects the intellectual property of others. If you believe that your intellectual property rights are being infringed, please contact us at legal@medgrid.com. It is the policy of the Company to terminate the user accounts of repeat infringers, consistent with the Digital Millennium Copyright Act and other applicable copyright law.

    RISK OF LOSS

    All purchases of physical items from the Company are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

    RETURNS, REFUNDS AND TITLE

    Certain items purchased from the Company may be returned within thirty (30) days of the date of delivery for a full refund, provided that the item is in its original, unused condition and in its original packaging. Please see the order details for specific information about whether an item acceptable as a return as some items are not returnable. To initiate a return, customers must contact the Company’s customer service department within the thirty (30) day return period to obtain a return authorization. Items returned without prior authorization may not be eligible for a refund. Refunds will be processed within a reasonable time following the Company’s receipt and inspection of the returned item, using the original method of payment.

    The Company does not take title to returned items until the item arrives at our designated return facility. At our discretion, a refund may be issued without requiring a return. In this situation, the Company does not take title to the refunded item. Certain products may be subject to additional return restrictions due to safety, regulatory, or handling requirements. Please review our returns policy for more information.

    PRODUCT DESCRIPTIONS

    The Company attempts to be as accurate as possible. However, the Company does not warrant that product descriptions or other content available through the Services is accurate, complete, reliable, current, or error-free. If a product offered by the Company itself is not as described, your sole remedy is to return it in unused condition, subject to any applicable return restrictions. Product descriptions, images, and other informational content provided through the Services are for general informational purposes only and are not intended to constitute medical advice, diagnosis, or treatment recommendations. You should consult a qualified healthcare professional before purchasing or using any medical or health-related product. The Company makes no representations or warranties regarding the suitability of any product for any particular medical purpose.

    RELIANCE ON INFORMATION POSTED

    The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents. Nothing on the Services should be construed as medical advice, a recommendation for any particular treatment or product, or a substitute for professional medical judgment. Always seek the advice of a qualified healthcare provider with any questions regarding a medical condition or the use of any product.

    PRICING

    With respect to items sold by the Company, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by the Company is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

    We generally do not charge your payment method until after your order has entered the shipping process or, for digital products, until we make the digital product available to you.

    REGULATORY COMPLIANCE

    You acknowledge and agree that certain products available through the Services may be subject to federal, state, local, and international laws and regulations governing their sale, purchase, possession, and use. You are solely responsible for determining the legality of purchasing, possessing, and using any product in your jurisdiction. The Company makes no representation that any product available through the Services is appropriate or available for use in all locations, and accessing the Services from territories where their contents or any products are illegal is prohibited. You agree to comply with all applicable laws and regulations in connection with your purchase and use of products from the Services.

    SANCTIONS AND EXPORT POLICY

    You may not use the Services if you are the subject of U.S. sanctions or of sanctions consistent with U.S. law imposed by the governments of the country where you are using the Services. You must comply with all U.S. or other export and re-export restrictions that may apply to goods, software, technology, and services. Without limiting the foregoing, you may not purchase, export, or re-export any products available through the Services in violation of applicable sanctions, export control laws, or regulations administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control, the U.S. Department of Commerce, the U.S. Department of State, or any other applicable governmental authority.

    GEOGRAPHIC RESTRICTIONS

    We make no claims that the Services or any of their content is accessible or appropriate outside of the list of jurisdictions here, as may be updated from time to time. Access to the Services may not be legal by certain persons or in certain countries. If you access the Services from outside the designated jurisdictions, you do so on your own initiative and are responsible for compliance with local laws, including laws governing the collection, storage, and transfer of personal data across borders, as well as any laws governing the sale, purchase, possession, and use of medical or regulated products.

    THIRD-PARTY LINKS AND SERVICES

    The Services may contain links to other websites, applications, or resources provided by third parties. These links are provided for your convenience only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any third-party websites linked to the Services, you do so entirely at your own risk and subject to the terms and conditions of use for such websites or applications. We are not responsible for examining or evaluating, and we do not warrant, the offerings of any of these businesses or individuals (including the content of their websites). The Company does not assume any responsibility or liability for the actions, products, or content of any third parties. You should carefully review their privacy statements and other conditions of use.

    DISCLAIMER OF WARRANTIES

    THE SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SERVICES ARE PROVIDED BY THE COMPANY ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SERVICES, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK.

    TO THE FULLEST EXTENT PROVIDED BY LAW, THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. THE COMPANY DOES NOT WARRANT THAT THE SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SERVICES, THE COMPANY’S SERVERS, OR ELECTRONIC COMMUNICATIONS SENT FROM THE COMPANY ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WITHOUT LIMITING THE FOREGOING, THE COMPANY MAKES NO WARRANTIES OR REPRESENTATIONS REGARDING THE SAFETY, EFFICACY, SUITABILITY, OR REGULATORY COMPLIANCE OF ANY PRODUCT AVAILABLE THROUGH THE SERVICES FOR ANY PARTICULAR USE OR PURPOSE. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

    LIMITATION OF LIABILITY

    TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SERVICES, ANY WEBSITES LINKED THERETO, ANY CONTENT ON THE SERVICES, OR ANY PRODUCTS OR SERVICES OBTAINED THROUGH THE SERVICES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND UNAUTHORIZED ACCESS OR DISCLOSURE OF DATA, WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, VIOLATION OF STATUTE OR PRIVACY REGULATION, OR OTHERWISE, EVEN IF FORESEEABLE. THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

    INDEMNIFICATION

    You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms of Use or your use of the Services, including, but not limited to, any use of the content, products, and services available through the Services other than as expressly authorized in these Terms of Use, your purchase or use of any products obtained through the Services, your failure to comply with applicable laws or regulations, or any misuse or misrepresentation of products purchased through the Services.

    DISPUTES

    Before initiating arbitration or any other proceeding, the parties shall first attempt in good faith to resolve any dispute or claim relating in any way to your use of the Services or to any products or services sold or distributed through the Services through direct negotiation for a period of thirty (30) days following written notice of the dispute. If the dispute is not resolved through negotiation, the parties shall submit the dispute to non-binding mediation administered by JAMS in Miami Beach, Florida, before commencing arbitration. To the fullest extent permitted by law, you and the Company each waive any right to a trial by jury.

    ARBITRATION

    If a dispute is not resolved through negotiation and mediation as set forth above within sixty (60) days following the initial written notice of the dispute, the dispute shall be submitted to final and binding arbitration administered by JAMS in accordance with its applicable rules, before a single arbitrator, seated in Miami Beach, Florida, and applying the governing law set forth below. Judgment on the arbitrator's award may be entered in any court of competent jurisdiction. To the fullest extent permitted by law, all disputes shall be arbitrated on an individual basis only, and you and the Company each waive any right to commence, join, or participate in any class, collective, consolidated, mass, or representative proceeding. Notwithstanding the foregoing, (i) either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement or misappropriation of intellectual property or breach of confidentiality, and (ii) either party may bring an individual claim in a small claims court of competent jurisdiction.

    APPLICABLE LAW

    By using the Services, you agree that applicable federal law, and the laws of the state of Delaware, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and the Company.

    LIMITATION ON TIME TO FILE CLAIMS

    ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OF USE OR THE SERVICES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

    SITE POLICIES, MODIFICATION, AND SEVERABILITY

    Please review our other policies posted on our website. These policies also govern your use of the Services. We reserve the right to make changes to our website, policies, and these Terms of Use at any time. If any of these provisions shall be deemed invalid, void, or for any reason unenforceable, that provision shall be eliminated or limited to the minimum extent such that the remaining provisions of these Terms of Use will continue in full force and effect.

    WAIVER

    No waiver by the Company of any term or condition set out in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.

    ENTIRE AGREEMENT

    These Terms of Use, including the Privacy section herein, and any other documents or policies expressly incorporated by reference constitute the sole and entire agreement between you and the Company regarding the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Services.

    YOUR COMMENTS AND CONCERNS

    MedGrid, LLC

    1691 Michigan Ave, Ste 360

    Miami, Florida, USA

    MedGrid.com/_____

    All notices of copyright infringement claims should be sent to legal@medgrid.com. All other feedback, comments, requests for technical support, and other communications relating to the Services should be directed to legal@medgrid.com.

    MedGrid

    The verified medical marketplace for licensed clinicians — one platform connecting manufacturers, distributors, and practices with a transparent, compliant supply chain.

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    MedGrid is a marketplace for licensed healthcare professionals. Access to pharmacy and restricted product categories requires verified credentials (NPI, and where applicable state license or DEA registration). Product availability and regulatory requirements vary by US federal law, by individual US state, and by international jurisdiction — verify the rules that apply to your practice location before ordering. Nothing on this site is medical advice.

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