Contact MedGrid

Support is open to everyone. No account needed.

Physicians, vendors, sales reps, press — or anyone with a question. Send a ticket through the form, call us, or email. A person reads every message and routes it to the right team.

Tell us how we can help.

Your message becomes a ticket in our Helpdesk and goes to the right team. We respond as fast as we can during business hours.

Submissions land in our Helpdesk and route to the right team. By submitting, you agree to our Privacy Policy.
Other ways to reach us
Talk to a person
888-415-2175

Call during business hours. If we miss you, leave a message and we'll call you back.

Direct inbox
info@medgrid.com

Email us directly. Every email becomes a ticket in our Helpdesk automatically.

Ticket
Use the form

The form on this page opens a ticket with everything we need to route you on the first pass — no login required.

Open to everyone. You don't need a MedGrid account to get support — call, email, or open a ticket whether you're a member, a vendor, or just have a question.
Before you write

Quick answers.

How quickly will I hear back?

We respond as fast as we can during business hours, and messages are handled in the order they arrive. We'd rather not promise a response time we can't always keep.

Do I need a MedGrid account?

No. Support is open to everyone — physicians, vendors, sales reps, press, or anyone with a question about the platform.

Which channel should I use?

All three reach the same team. The form captures the details we need to route you correctly the first time; the phone is best when you'd rather talk it through.

I'm a vendor or manufacturer — who do I talk to?

Use the form and choose Vendor / Partner as the inquiry type. It goes straight to the team that handles vendor onboarding and partnerships.