Help Center
How can we help?
Support is open to everyone — call, email, or open a ticket right on this page. You don't need a MedGrid account to reach us, and adverse-event reports are covered 24/7.
Staffed by people, measured in hours.
Pick the fastest lane for your question.
- Call — 888-415-2175
- Talk to the support team directly. Phones are staffed Mon–Fri, 9–6 ET; adverse-event reports are covered 24/7. Fastest
- Email — info@medgrid.com
- Best for anything with attachments or detail. We reply within one business day, and every email becomes a ticket automatically. 1 business day
- Ticket — the form below
- Open to everyone, no account required. Members can also track their tickets from the portal. Tracked
- Tech support — engineering desk
- Bugs, errors and integration problems. Pick “Technical issue” on the form below, or email the engineering desk address on it — each message becomes a tracked issue our developers work directly. Issue-tracked
Tell us how we can help.
Your message becomes a ticket in our Helpdesk and goes to the right team. We respond as fast as we can during business hours.
Quick answers before you write.
How quickly will I hear back?
As fast as we can during business hours, handled in the order messages arrive. We'd rather not promise a response time we can't always keep — urgent clinical or adverse-event paths are staffed 24/7 by phone.
Do I need a MedGrid account?
No. Call, email, or open a ticket whether you're a member, a vendor, or just have a question.
Where do I track an existing ticket?
Members: from the portal's Help section. Everyone else: replies arrive by email on the same thread.
I'm a doctor with a catalog question
Log in and use the portal helpdesk — it routes with your account context attached, which usually saves a round-trip.
Signed-in support lives in the portal.
Ticket history, order-linked questions and the knowledge base sit behind your login.
Open portal support